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LEGAL STARTER

Refund Policy Starter

A structure for digital-product access problems, commercial terms, mandatory rights, and refund processing.

Starter template only. This page requires review and adaptation for the actual seller, processing, customers, and applicable jurisdictions. It is not legal advice.

Effective date: [DATE]
Seller: [LEGAL NAME]
Support: [SUPPORT EMAIL]

Proposed commercial policy

Choose and publish the actual policy. A possible scope is duplicate purchase, corrupt or inaccessible delivery, or a material mismatch with the listed contents within a defined period. This must be reviewed for applicable law.

Mandatory rights

Nothing should limit rights that cannot lawfully be excluded. Some jurisdictions require specific information or express consent before immediate digital delivery affects a cancellation or withdrawal right.

Product access problems

  1. Verify the delivery email and order.
  2. Provide a fresh secure delivery link.
  3. Confirm compatible file formats.
  4. Escalate a refund when the product cannot be supplied as described.

Processing

State the response target, decision process, refund route, currency handling, and expected payment-provider processing time. Never request full payment-card information.

Before publishing

Choose the commercial policy, configure checkout consent, align sales copy and delivery, set the support route, and obtain legal review.